ARBOT – A Framework for Enterprise AI Application
In an era where digital interactions shape our daily lives, chatbots have emerged as revolutionaries. We are rapidly transforming into a world where most mundane conversations are done with a chatbot.
These AI-powered conversational agents are altering how we communicate, bridging gaps between businesses and consumers, and redefining user experiences.
From customer service to marketing, chatbots have become indispensable tools in every domain, seamlessly integrating into our online interactions.
With the advent of artificial intelligence tools and technologies, it’s now possible to build conversational experiences that are more human and natural. Chatbot integration into an enterprise IT system adds a layer of intelligence that can encompass all data sources of an enterprise.
This can help companies fulfill the customer’s needs seamlessly and in a friction-free manner. This layer of intelligence eliminates the multiple tools and stakeholders that were earlier needed to meet any user’s informational needs.
However, integrating chatbots into an enterprise IT system requires a systematic approach and multi-domain expertise. It can be time-consuming to connect multiple data types and sources to a chatbot.
ARBOT Framework
AI is emerging as a powerful tool for companies to build solutions that enable users to quickly and seamlessly access the information they need from various data sources, with a short response time.
ARThink AI, a tech-forward AI company, has developed ARBOT, a chatbot technology designed to harness the power of AI in swiftly accessing information from diverse data sources.
The ARBOT Framework utilizes open-source and closed-source large language models that are fine-tuned to get the user intent based on the query.
But chatbot tech takes these solutions leaps further with hyper-personalization. Chatbot user interface is a deeply personalized interaction, where a user can text, or state, exactly what they need and receive immediate information about it.
In this blog, we explore the advantages of chatbot applications, the data sources they can be connected to, possible use cases in various industries, and the tools and technologies we can use to make it all possible.
Advantages of Bot Applications
- Offers more personalized experiences.
- Delivers multilingual support.
- Ensures more consistent support.
- Offers convenient self-service options.
- Provides proactive customer service.
- Delivers omnichannel support.
- Improves service with every interaction.
- Allows Summarization
- The response can be expected within an optimal span
- Reduced cost.
- Allows Intent Recognition
- Reduction of error in responses
- 24/7 Availability.
Data Sources
Possible Use cases
Chatbots can be used to provide personalized, multilingual, and 24/7 customer support in different fields. By integrating the chatbot with a CRM system, it can capture leads and gather useful data about the customers and users.
AI analytics can help to evaluate chatbot conversations and identify areas for improvement. This is a general use case of chatbots, applicable in almost all industries.
Next, we will explore specific use cases in various industries.
E-commerce
In the realm of e-commerce, constant engagement with customers regarding products and services is crucial. Therefore, a bot can significantly contribute by autonomously performing the subsequent tasks:
- Order Creation
- Order Tracking
- Gather Feedback and reviews regarding a product or service.
- Answer FAQs
- E-commerce and Personalized Recommendations
Railway/ Bus Digital Help Desk
In the sphere of a Railway/Bus Digital Help Desk, ongoing communication with passengers about timetables, amenities, and ticketing is paramount. Thus, a bot can substantially improve the passenger experience by autonomously carrying out the following tasks:
- Train Status
- Ticket Status
- Services inside the train like food orders and tracking the status of the service
Airport Digital Help Desk
Within the domain of airport assistance, seamless communication with travelers regarding various services is paramount. To enhance traveler experience, a bot can efficiently manage the following tasks:
- Flight Status Inquiry
- Cab Booking
- Parking Information
- Airport Help Desk Queries
- Baggage Information
HR/People Management
In HR/People Management, continuous interaction with employees regarding policies, benefits, and career development is vital. Therefore, a bot can significantly streamline the process by autonomously executing the following tasks:
- Leave Application
- Leave Summary
- Automatic Document creation/download
- Sharing company information and documentation.
Entertainment
Before making a purchasing decision, most customers will ask the same types of questions regarding what they are buying. Answering such repetitive questions will take up your customer support’s valuable time and resources.
A better solution would be to deploy a chatbot on your website and design it to answer basic questions your salespeople get regularly. These can be questions like:
- Which movies are playing today?
- Can I get a refund for my ticket?
- Which seats are available?
Banking/Insurance
In the Banking/Insurance sector, continuous interaction with account holders regarding seamless, secure one-click solutions for managing account inflow and outflow is crucial.
Therefore, a bot can significantly enhance the customer experience by autonomously performing the following tasks:
- Account Summary
- Statement generation
- Loss of card reporting
- Automating FAQs and administrative tasks
Healthcare
In the Healthcare sector, timely and accurate communication with patients regarding their health conditions, treatments, and appointments is vital.
Therefore, a bot can significantly improve the quality of care by autonomously performing the following tasks:
- Provide instant medical information from pre-defined documents.
- Schedule medical appointments
- Facilitate prescription refills
- Collects patient information and allows the doctor to act faster
- Collects patient feedback
Real Estate
In the Real Estate sector, providing personalized and timely information to potential buyers and sellers is essential.
Therefore, a bot can significantly improve lead generation and conversion by autonomously performing the following tasks:
- Collect basic information from any customer like the Area in which they are looking for a house, their budget, type and size of home required, etc.
- Provide answers about properties from predefined documents.
- Schedule property viewings.
- Follow up and get feedback from the customer.
Government Services/Citizen Rights and Services
In the Government Services/Citizen Rights and Services sector, timely and accurate communication with citizens regarding their rights, benefits, obligations, and opportunities is vital.
Therefore, a bot can significantly improve the public service delivery by autonomously performing the following tasks:
- Provide Tax information
- Provide Citizen rights and duties Information
- Schedule appointments for issuing various documents like passports, voting cards, permits, etc.
- Event and happenings information, for example: information regarding the new budget.
Courier Services
In the Courier Services sector, timely and accurate delivery of parcels and documents is essential. Therefore, a bot can greatly improve the customer satisfaction by automatically performing the following tasks:
- Tracking the status and location of the shipments and providing real-time updates to the customers.
- Answering common queries such as delivery charges, service areas, delivery time, etc.
- Rescheduling or cancelling the delivery requests in case of any changes or issues.
- Collecting feedback and ratings from the customers after the delivery is completed.
Academic/Education Management
In the Academic/Education Institution Management sector, effective communication with students, faculty, and staff regarding various academic and administrative matters is essential.
Therefore, a bot can greatly improve the efficiency and quality of the service by autonomously performing the following tasks:
- Doubt solving on discussion forums.
- Course registration and enrollment question answering.
- Administration tasks like attendance and grades management, can be done and viewed efficiently. For example, teachers can look at the overall class’s analytics.
AI Elements of ARBOT
ARBOT uses state-of-the-art tools and technologies of artificial intelligence. Depending on the data source. The Framework combines the tools that use a large language model.
Conclusion
ARBOT emerges as a valuable solution for enterprises seeking to streamline interactions, automate processes, and enhance customer engagement through the integration of AI-powered chatbots.
The framework’s application in diverse sectors showcases its adaptability to meet specific industry needs.
In conclusion, the ARBOT Framework stands as a robust solution in the realm of Enterprise AI Applications, leveraging the power of chatbots and artificial intelligence to enhance user experiences across various industries.